Contact Us

The patient centered medical home programme maintains several channels for provider enquiries and assistance. The right contact depends on the question: some matters are handled by the programme's help desk, others by the practice transformation vendor, and a number of support organisations have their own lines for the practices they serve.

Provider enquiries and assistance

The programme's help desk handles provider inquiries and assistance, and it is the first point of contact for general questions about the medical home programme. General enquiries and enrolment applications have separate addresses so that submissions reach the team that processes them without delay.

The help desk also operates by telephone and fax, and the details are published so that a practice can choose the channel that suits the question. Enrolment applications in particular should go to the dedicated address rather than the general enquiries address.

Practice transformation support

The Arkansas Foundation for Medical Care provides practice transformation support on behalf of the state. It maintains its own contact details, including a telephone number, a fax number, a general email address and a website, and it has a named contact for practice transformation work.

The transformation contact is based in Little Rock, and enquiries about the services the transformation vendor provides can be directed to the addresses published for that purpose. The foundation also supports Arkansas providers more widely, which is why its details appear both here and in the programme's guidance.

Support organisations

Additional contact details are published for organisations that support particular groups of practices. The Advanced Health Information Network, which operates the provider portal and provides customer support, has its own telephone numbers, an email address and a secure website for users.

Professional organisations also provide support to their members, and their contact details are listed alongside the programme's own. A practice may therefore find that its professional body is the quickest route to an answer on some matters.

Choosing the right channel

Matching a question to the correct channel saves time. Enrolment applications go to the enrolment address, portal problems to the network's customer support, transformation questions to the foundation, and general programme questions to the help desk.

Because contacts can change, practices should confirm the current details in the programme's official materials rather than relying on an older list. The details given here are intended as a guide to who handles what.

A useful enquiry includes enough context to be routed and answered in one exchange. That means naming the programme, the practice and the specific matter, and, where a report or a payment is involved, the period it relates to. Enrolment applications are a special case: they go to the dedicated address and should include the documents the programme asks for, so that processing is not delayed by a request for information that could have been supplied at the outset.

It is also helpful to keep a note of what was asked and what was advised. When the same question arises again in a later period, a practice that recorded the answer can act on it directly, and if the guidance has since changed, the note makes it easy to ask a focused follow-up. That habit turns the programme's contact channels into a reference the practice builds for itself.

Who handles what

• Programme help desk for general provider enquiries and assistance.
• Dedicated email address for enrolment applications only.
• Practice transformation vendor for transformation support.
• Provider network for portal access and technical support.
• Professional organisations for member support.
• Official programme materials for the current contact details.

Contact purposes

Contact details and the responsibilities of each channel are updated from time to time. Practices should confirm the current contacts in the official programme materials before sending a query or an application.